Frequently Asked Questions

About the company

What's your company's name?

Our company name is Guangzhou Xiebang Machinery Co., Ltd. But due to the translation difference, we have bank account with name: Guangzhou Xiebang Machinery Co., Ltd & Guangzhou Xiebang Machinery Co., Limited.

Do you have a excavator parts dealer near me?

Currently, we send all the excavator spare parts from our warehouse located in Guangzhou China.

Usually, it takes only 4-10 days to ship all over the world.

Why we don’t open a warehouse in another area? Because we want to save the cost for both you and us. For us, it can lower our cost of paying for the rent, human sources, and so on. Thus we can sell the excavator spare parts at a much lower price to you. For the buyer, 4 days of waiting can help you to save thousands of money. It’s worth it.

Do you have the earthmover equipments parts look-up system to check the parts?

We have the parts look-up system to confirm the parts. Those include the Caterpillar excavator parts SIS system, Komatsu excavator parts system, Case IH excavator parts system, Doosan EPC excavator parts system, John Deere excavator parts system, Hitachi HOP excavator parts system, Kobelco EPC excavator parts system, ISUZU engine parts system, etc. And we are planning to provide such a system online for our customers to check the parts. You can sign up for our newsletter, and once it’s ready, we can inform you.

How to sign up our newsletter?

Just send an email with the title: newsletter to the email address:

What you can bring to us? (Why I should choose you?)
  • No matter what language you speak, just talk with us when you have any requirements on excavator parts.
  • We provide a one-stop purchasing service for excavator parts. If you didn’t find the one on our website, just talk to us.

About products

What is your core activity (do you deal with engine replacement parts, fuel system, undercarriage, etc)?

We mainly do the couplings, seal kits, hydraulic parts, solenoids, electric parts, gear parts, slewing bearings, needle bearings, and other excavator spare parts.

Which kind of machinery do you work with (bulldozers, front loaders, graders, excavators, etc)?

We mainly do the spare parts for excavators. But sometimes to meet customers’ requirements, we will do the sourcing for the customers for their needs for loader parts, air compressor parts, and so on.

Which brands of machinery do you work with?

We supply parts for brands like Hitachi, Caterpillar, Komatsu, Sumitomo, Hyundai, Kobelco, Liebherr, JCB, Yanmar, etc.

We mainly do small to medium size excavators.

Do you have the stock?

Most of our products are in stock.

Can you send us the dimensions and photos of the parts we need?

In most cases, just the part number will be enough. But sometimes, we will send you the dimensions and photos so that you can double-check before sending the parts.

Do you have the catalogue of all the excavator spare parts that you are doing?

Because there are many spare parts in an excavator, and our parts range is very wide. We can’t put all the spare parts into the catalog. But we will put the good sellers into the catalog.

The best way to know our excavator spare parts, it’s to visit our websites. We keep updating our websites whenever there are new parts.

Our website is

It’s also a good way to ask our staff for what you need. Just the part number or a few descriptions of the parts, and we can confirm the excavator spare parts for you.

Warranty Information

6-month warranty on manufacturing errors. Wear and tear are excluded.

I only have the part number. Can you confirm the excavator spare parts for me?

Sure, no problem with that. We can confirm the parts according to the part number or the photos and dimensions of the parts. If you only have the excavator part number, just send it to us. We’ll confirm the correct part for you.

I only have the model without the part number. Is it ok that I can find the parts?

It’s ok. Besides confirming with the part number, we can also confirm the parts with the model, photos and dimensions of the excavator part information. Just contact our staff for the correct excavator parts.

Can you send us the price lists (so that we do not always bother you when we need the price info)?

Sorry that we don’t have a price list. You’re welcome to contact us if you need anything.

About Payment & Shipment

If we make the order, can we pay as an individual? Or we should make the contract for each delivery?

We accept Western Union, PayPal, and T/T.

For small orders, we recommend Western Union and PayPal.

For PayPal, you’ll need to pay an extra 5% of the total amount to cover the PayPal cost.

For T/T, you’ll need to pay an extra 50 USD to cover the bank charge and handling cost if the order is less than 1000USD.

What is your usual way of delivery?

Usually, we send with DHL, UPS, or EMS. We also send by sea by bulk order.

To Russia, We can also send with a Russian line. Russian line is a shipment way sent by truck and train.

If the quantity of orders is not very big, we could send them to you by express delivery, such as TNT, DHL, UPS, OR EMS, etc.

If the order is big, we will advise you to use Air Shipping or Sea Shipping through your nominated forwarder agent. Our long-term cooperated agent is also available.

If an order is big, we will advise you to use Air Shipping or Sea Shipping through your nominated forwarder agent. Our long-term cooperated agent is also available.

What information do you need to check the freight cost/shipping cost?

Firstly, it’s the quantity of the parts that you need. We need this information to calculate the weight and volume.

Secondly, it’s the delivery address and postal code.

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